Voip for Business

Voip for Home and Business

You don’t need to be a big business to benefit from Voip (voice over internet protocol). A business of any size can benefit from cheaper calls and features only a much more expensive traditional phone system could provide.
If you are new to VOIP please take a look at the video attached…

Facts

50% cost saving

SMEs can save up to 50% on their monthly phone bill by moving to a hosted solution. They can avoid up-front costs entirely by paying for the service and devices on a per-seat-per-licence basis. Unlimited calls to both landlines and mobiles are often included and inter-company calls, across multiple sites are free.

45+ features as standard

Many hosted telephony packages come with inclusive features such as auto attendant, busy lamp fields, Office UC (instant messaging, presence and video), Go Integrator, shared call appearance, voicemail, call forwarding, redial, DND, call pickup, hunt groups, hot-desking, call waiting and music-on-hold. Additional features such as call recording, conferencing, screen collaboration, CRM integration, call reporting and real-time statistics can be added on a per month, per extension basis.

Benefits

Hosted telephony systems offer the ability for SMEs to work remotely as if in the office, using other devices as their desk phone. Companies can port their existing numbers to avoid changing their business contact details and can benefit from advanced call routing and management features. Office UC allows employees to use tablets, PCs and mobile phones instead of, and as well as, a traditional handset. They can see who is free to take calls from their directory and make and take video and voice calls, whilst sending IM messages.

Fiction

Call quality is not as good

Hosted telephony solutions offer High Definition voice across multiple devices, so whether you are dialling in to a conference or sitting at your desk, you will benefit from better voice quality calls than from traditional telephone systems. Voice can be prioritised over a broadband or Ethernet connection, to ensure optimum voice quality.

The transition will take too long

Pre-configured hosted devices are plug and play, therefore phones are connected to a power source and broadband connection and calls can be made instantly. Particularly with simple requirements, sites can often be set up within 48 hours.

On-site PBXs are more resilient

Most reputable hosted platforms operate from multiple locations and have redundant and resilient connections to the network. As they are hosted off-site the phone system will continue to be available from anywhere in the world, should anything unfortunate happen on-site.

Business Phone Bundles

Our bundles come with a Premium Broadsoft licence and 45 features including Auto Attendant, busy lamp fields, Office UC (Instant Messaging, Presence and video), Go Integrator, shared call appearance (up to 30 devices), voicemail, call forwarding, redial, DND, call pickup, hunt groups, hot-desking, call waiting and music on hold.

SWPhone 301

  • Polycom VVX 301 handset
  • Premium Broadsoft licence
  • Unlimited standard UK mobile and landline calls
  • 36-month contract
SWPhone 301 £18.95 per month.

SWPhone 411

  • Polycom VVX 411 handset
  • Premium Broadsoft licence
  • Unlimited standard UK mobile and landline calls
  • 36-month contract
SWPhone £401 19.95 per month

SWPhone 601

  • Polycom VVX 601 handset
  • Premium Broadsoft licence
  • Unlimited standard UK mobile and landline calls
  • 36-month contract
SWphone 601 £24.95 per month

There is also the option to purchase your equipment outright and add a premium license with calls to each device. Please contact us for current equipment pricing.

A premium license costs £14.95 per month.

All phones come preconfigured and ready to use. Should you need us to come out and install your equipment please get in touch.
For larger organisations we have many options

Options

Companies can add bolt-ons to their JolaPhone system, usually on a per month and per extension basis. SMEs of any size can tailor their system to meet the exact needs of their business with features previously only affordable by large enterprises.

Choose from:

  • UC Team (Screen collaboration and conference bridge)
  • Call recording
  • Receptionist console
  • Go Integrator (CRM Connect) – integrates with common CRM packages
  • New numbers
  • Number porting
  • Call reporting and real-time statistics
The benefits of SWPhone
  • Fixed monthly rentals per extension
  • Latest handsets available
  • Disaster recovery
  • Advanced features as standard
  • Retain number ranges
  • Work remotely as if in the office

Office UC

UC Office provides Instant Messaging, Presence and Video across mainstream mobile, tablet and desktop platforms including Windows, Mac, iOS and Android. UC Team is the upgrade which includes screen collaboration and a conference bridge. The Skype for Business Plug-in enables you to use the same features and functionality when calling Skype for Business users.

The benefits of Office UC
  • Quickly identify which members of the team are available
  • Choose contacts from the directory and make voice and video calls
  • Choose to call from the app or call from your desk phone
  • Send Instant Messages
The benefits of UC Team
  • Set up a conference bridge
  • Share your screen with available colleagues
Skype for Business Plug-in

The Skype for Business Plug-in is a desktop application that works with both Office UC and UC Team, providing users with enhanced Microsoft Instant Messaging and Presence capabilities, by overlaying JolaPhone core functionality which includes, voice and video.

The benefits of the Skype for Business Plug-in
  • Contact both JolaPhone and Skype for Business users from one application.
  • View accurate presence for all JolaPhone and Skype for Business users in one application.
  • Increase productivity by initiating calls via common applications.

Go Integrator

Go Integrator is uni?ed communications software which integrates common desktop software with JolaPhone. You can link callers to personal contacts and use your mouse to manage calls. Go Integrator (CRM Connect) comes with all the functionality of Go Integrator plus the ability to integrate with CRM systems.

The benefits of Go Integrator
  • Manage calls by clicking the mouse
  • View customer records as they dial-in
  • See who is calling before you answer
  • View call history and click to redial
  • Make calls using integrated applications
The benefits of Go Integrator (CRM Connect)
  • Links with common CRM systems allowing you to ‘pop’ stored customer data
  • Custom integration available if you use a different CRM system
  • Integration with Lync so other Lync users can see who is on the phone

iCall

The iCall Suite is three levels of web-based reporting that allows users to run and email reports on calls made, attempted calls, received calls and missed calls. It enables call data to be presented in live visual wallboards.

iCS Insight
  • View call statistics with a 15-minute data refresh rate via a web browser or mobile device
  • Report on calls to and from a single site
  • View reports in multiple formats which can be emailed to any email address
  • Pre-defined dashboards and report filters
  • Pre-defined wallboard and tiles
  • Historical call analytics to track trends and plan cover for the last 12 months
iCS Report
  • View call statistics in real-time via a web browser or mobile device
  • Report on calls to and from multiple sites
  • View reports in multiple formats which can be emailed to any email address
  • Configurable dashboards and report filters
  • Wallboard with customisable tiles
  • Historical call analytics to track trends and plan cover
iCS Report Premier
  • View live call statistics via a web browser or mobile device
  • Report on calls to and from multiple sites
  • View reports in multiple formats which can be emailed to any email address
  • Configurable dashboards and report filters
  • Wallboard with customisable tiles
  • Historical call analytics to track trends and plan cover
  • View live call waiting for calls and in business statistics by DDI
  • Show agent availability

Real-time – statistics available as soon as agent hangs up. Live – statistics available with call in progress.

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